Country, Culture, People, Future

Help for those affected

Help for those affected

 

Important information about a cyberattack at YMAC

On 5 December 2022, YMAC commenced contacting individuals potentially affected by the cyberattack to explain what happened, how they were affected and what they could do to protect their personal information.

YMAC has pledged support to assist those individuals who may need to replace any identity documents compromised by this cyberattack.

YMAC has partnered with IDCARE, Australia’s national identity and cyber support service for the community, to provide specialist case management support to those affected and host Cyber Resilience Outreach Clinics in our regions.

In an ever-increasing global environment of cyber-crime, YMAC’s cybersecurity capabilities have enabled the organisation to block more than 1.58 million attacks between July and September 2022 alone. As a result of the cyberattack YMAC has further secured its information technology environment and strengthened systems across the organisation.

The cyberattack has been reported to the Australian Cyber Security Centre, Australian Federal Police and Office of the Australian Information Commissioner. YMAC continues to work with forensic and cybersecurity specialists to investigate the attack.

YMAC takes privacy and data protection very seriously and remains committed to the continuous improvement of its practices, systems and security.

As at 5 December 2022, YMAC has not received any threat or ransom from any third party to misuse any personal information. YMAC has not received any evidence of any personal information being misused.

 

Steps to take if you have been impacted as a result of the cyberattack

Please contact us if you need help, we are here to support you:

YMAC has partnered with IDCARE, Australia’s national identity and cyber support service for the community to provide specialist case management support. Their expert Case Managers work with the tens of thousands of Australians each year who confront personal information and privacy risks. IDCARE’s services are at no cost to you.

Refer to our webpages [www.ymac.org.au/cybersecurity] for updates and further information about protecting your data, IDCARE’s support and Frequently Asked Questions.

Contact YMAC for further information or support by emailing cybersecurity@ymac.org.au.

 

YMAC does not have contact details for some individuals who have provided only their BSB/account details to YMAC for payment purposes, and have potentially been impacted by the cyberattack. If you have any concerns about your bank account details, please contact YMAC by calling 1800 270 709 or email us at cybersecurity@ymac.org.au.

For a list of reputable resources and more information about keeping your personal information safe click here